Frequently asked questions
Freight Management System from Software Associates is available for the following category of logistics and cargo movers having multi branch operations across geographic locations.
- Full truck cargo movers
- Bulk Liquid cargo movers
- Sundry parcel operators
- Door to door cargo movers
- Express cargo operators
- Transport company agents
How scalable is SA-FMS
SA-FMS is currently being used by large (300+ branches) and small (4 branches) clients alike. The highly scalable three tier engine allows the SA-FMS suite to be accessed by branches using a broadband internet connection. Theoretically up to 5000 concurrent users can access SA-FMS. With the addition of multiple application servers, the ERP solution for logistics can support 24 x 7 operations across geographic location.
Installation, training and implementation
Software Associates believes in delivering projects on time, and provides structured ERP implementation and onsite training to all related staff of the organisation to ensure smooth transition from a manual or existing computerised system.
Quality Assurance
All our products undergo rigorous manual and automated testing processes. These test are for usability, data accuracy and performance.
Security
Since SA-FMS is built on a three tier architecture with remoting technology, the database server is well guarded again unauthorised access from within and outside the organisation.
Technology
SA-FMS uses a thin n-tier architecture built using the award winning remoting framework from remobjects. The database is the highly proven and scalable Firebird SQL server, a relational database used by over 300 of our customers at 1000 locations worldwide.
Product support
With the help of broadband or VPN connectivity, we are in a position to provide you with 24 x 7 support anywhere in the world. We have a no nonsense Quality of Service (QOS) guarantee for all products.
Servers supported
Database server : Redhat / Ubuntu Linux (Open source) or Windows 2008
Application server : Windows 2008
Multiple branches
With the help of reliable broadband or VPN connectivity, it is now possible to have a truly centralised information system which integrates dispatches, godown stock,complaint register, shortage,excess etc
Software updates
SA-FMS comes with quarterly free updates so that your IT investment is protected from technology and business processes being obsolete.
Software customisation
We provide customisation of SA-FMS engine on customer requirements.
Custom web solutions for freight logistics
Interested in a custom solution ? Be it a CRM or an online scheduler for trucks or a sales force automation tool or even a social network for truckers, our world class enterprise solutions division has the depth and breadth accumulated over 10 years to build large web based applications to meet your needs, having executed projects for clients in United States, United Kingdom, Canada and Singapore.
Management reporting
SA-FMS has a powerful Management Information System (MIS) module which allows easy decision making for management purposes. SA-FMS also has a versatile ms-word like WYSIWYG reporting engine, which helps customers create adhoc reports.
Exporting data
All reports can be exported to Excel, Word, HTML or PDF formats.
Secure customer login
The versatile customer login module can be given to priority clients with broadband connectivity so that daily bookings, dispatches, arrivals and delivery information can be accessed directly from the client desktop. This saves the organisation valuable back office resources in providing consignment status updates.
Online / offline data connectivity mode
SA-FMS allows branches to operate in an offline / online mode based on the availability of data bandwidth. If connectivity is unavailable, the system would resort to local database and subsequently perform a synchronisation with the head office information system.
Third party application support
SA-FMS provides data transfer to Tally for accounting and invoicing purposes SA-FMS enables realtime integration with vehicle tracking and hosted feet management solutions.
SMS Alerts for consignment tracking
With the integration of Smsbenefit, the two way SMS engine, customers can be provided with SMS alerts on the status of consignments booked, dispatched, in transit and delivered.
