Located at TD road Kochi (Kerala) the delivery division is amongst the largest for sundry parcel business, integrating trunk routes such as Bangalore, Mumbai, Delhi, Chennai and Kolkata.
"The transition from legacy system to a modern and centralised system was seamless and the problems were less than 10% of what was expected" cited the manager of the delivery centre, Mr. Abdul Khader, who heads operations. "We expect considerable improvement in operation efficiency and superior customer services through faster resolution of complaints". he added.
Being a consumer state, the festivals bring in unprecedented goods traffic and SA-FMS Freight Logistics ERP has proved its mettle as a 24 x 7 solution. KRS India is powered by SA-FMS, a scalable, reliable and affordable ERP solution for freight and logistics industry.
KRS Mumbai region is a BGTA member
Kerala Roadways Pvt. Ltd
KRS (Kerala Roadways Pvt Ltd.) is one of the pioneers in the transportation of goods and parcels.The organization was established in 1962 and is now moving ahead with more than 500 branches. The organization had undergone major computerization in the last few years and that has helped them grow smarter and reduce the cost of serving customers.
Problems faced in de-centralised system
- Managing remote branches from Head office was difficult
- Unable to control volume movement in various stages of transportation
- Unable to track the location of consignments touching multiple stations
- Physical space constraint as the monthly reports from all branches were sent to the HO
- Branch Inspectors had to spend much time in traveling to analyze and verify the operations
After Implementing SA-FMS ERP for Logistics
Benefits:
- Control over pilferage at different loading and unloading points
- Upto date Information from all branches available in HO for increased management control
- More than 50% savings on phone calls as a result of less inter branch communication
- Customer is able to track the consignment online resulting in higher satisfaction.
- 80% saving of traveling time of branch Inspector due to central auditing facility
- Real time monitoring of truck dispatches and arrivals
- Higher load utilisation across booking points and trans-shipment centres
The difference:
- Introduced best practices in operations
- Systematic end user training
- Excellent implementation guidance
- Brilliant technical support
- Excellent product engineering team with domain experts
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Tags: bgta, operation efficiency
