Sms | SA-FMS

Archive for the ‘sms’ Category

Logistics software and SMS enquiry

Sunday, October 2nd, 2011

The key to differentiation for any service industry business is speedy resolution of customer queries. The complaint register function in SA-FMS freight logistics management software has been designed with the objective of allowing our clients providing superlative freight logistics service to consignors and consignees.

Easy tracking of complaints across head office and branches
Linking of complaints with consignment short and excess reporting
Centralised complaint history tracking with user activity
Central storage of document related to complaints
Escalation of complaints in the event of delay in responses.
Connect with operations such as booking, dispatch, unloading, re-routing, transshipment and delivery
Branch, commodity, truck, customer based analysis for operational improvement through data analytics
SMS alerts for customers on status updates

SA-FMS is among the most preferred ERP software for freight logistics providers, backed by a 20 year old company, a committed team and great customer support.

Posted in Bangalore, booking, consignee, consignment tracking, consignor, india, Indore, karnataka, kerala, Kolkata, Logistics management, logistics software, mumbai, sa-fms, sms, Tamil Nadu, tracking, transshipment | No Comments »

Two way SMS can reduce cost of customer enquiry

Monday, August 8th, 2011

If a branch receives 1000 calls per month on enquiries and each call lasts for approximately 2 minutes, a total of 2000 minutes (34 hours) of an employee can be saved by using the two way sms feature. 34 hours account to almost 17% of the employee’s overall work duration per month. That means financial equivalent of 17% (17% of the salary) is saved or this saved time can be used for other productive purposes. Considering the approximate salary as Rs. 10,000 per month, the savings will be Rs 1700 per branch per month. If the company has 50 branches, the approximate savings will be Rs. 85,000 per month and the annual savings will touch Rs 10,20,000/-

SA-FMS has been providing SMS notification facility to the clients using which the status of the consignment will be sent to the concerned person when it is booked, despatched and delivered. Now we have moved a step further with a two-way sms feature for our logistic software clients’ customers.

With this feature, the consignor / consignee can send the waybill number as SMS to a given number, and the last status of the consignment will be sent back. For a consignment that has been booked, the SMS will have the details including consignment number, source and destination, booking date and booking time. If the consignment has been dispatched, a response will be the sent to the SMS which will have the consignment number, source and destination, dispatch date and dispatch time. If the SMS is sent for a consignment which has been delivered at the destination, the reply will be sent back with the consignment number, destination and the delivery date.

This feature reduces the workload of the employees, as the consignor / consignee will be able to know the status by sending SMS from his mobile phone. They don’t need to call the respective branches for knowing the status of the consignment. The accurate information hence increases the customer satisfaction as well as a reduced workload for the employees.

SA-FMS is powered by Software Associates, the pioneer among the logistics software companies

Posted in consignment tracking, cost savings, delivery tracking logistics software, logistics software, logistics-cost-savings, sa-fms, sms, tracking | No Comments »

sms technology in logistics

Wednesday, October 7th, 2009

The SMS module of SA-FMS can be enabled for information on demand services to customers, branches and agencies, thus enabling speedy and affordable information flow using the existing IT infrastructure of Freight Logistics providers. Application of SMS gateway for freight logistics industry is a cost effective way of improving customer service