Archive for the ‘sa-fms’ Category

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Logistics software and SMS enquiry

Sunday, October 2nd, 2011

Logistics software to manage consignor and consignee complaints

The key to differentiation for any service industry business is speedy resolution of customer queries. The complaint register function in SA-FMS freight logistics management software has been designed with the objective of allowing our clients providing superlative freight logistics service to consignors and consignees.

  • Easy tracking of complaints across head office and branches
  • Linking of complaints with consignment short and excess reporting
  • Centralised complaint history tracking with user activity
  • Central storage of document related to complaints
  • Escalation of complaints in the event of delay in responses.
  • Connect with operations such as booking, dispatch, unloading, re-routing, transshipment and delivery
  • Branch, commodity, truck, customer based analysis for operational improvement through data analytics
  • SMS alerts for customers on status updates

SA-FMS is among the most preferred ERP software for transportation freight logistics providers, backed by a 20 year old company, a committed team and great customer support. 

Posted in Bangalore, booking, consignee, consignment tracking, consignor, Delhi, india, Indore, karnataka, kerala, Kolkata, Logistics management, logistics software, mumbai, sa-fms, sms, Tamil Nadu, tracking, transshipment | No Comments »

SA-FMS Logistics software benefits

Wednesday, September 14th, 2011

Read about our logistics management systems

 

Posted in logistics software, sa-fms | Comments Off

SA-FMS logistics software in Nigeria

Wednesday, September 14th, 2011

ASCA Bitumen Limited, a leading bitumen supplier based out of Nigeria has chosen to implement SA-FMS, the leading ERP software solution for truck logistics and supply chain management. 

The project is being executed for GNB logistics by a dedicated team of domain centric business consultants and technology experts who bring over a decade of expertise in implementing reliable business solutions for freight logistics companies in India and Africa.

SA-FMS: Leading the logistics software solutions

Posted in Africa, clients, logistics software, sa-fms | No Comments »

Logistics software & out of delivery area

Sunday, August 28th, 2011

The out of delivery area feature in SA-FMS plugs revenue loss, besides providing the consignee timely delivery of the consignment

The Indian postal system switched to PIN code system on 15th August, 1972. Since then, PIN codes have been used in addresses to ensure correct delivery of the mails and parcels. A unique six digit code was assigned to all branch post offices. Most of the parcel and courier services collect the entire address of the consignee including the PIN code which makes delivery of the consignment easier. Many parcel, cargo, freight and logistics providers use the Indian PIN code system for sorting the consignments and dispatching accordingly where door delivery is involved.

SA-FMS logistics software has the function to track the location of consignment delivery based on the PIN code. While entering the address of the consignee at the time of booking, the PIN code is verified whether it belongs to any area within the delivery circle. If not, the address is treated as “Out of Delivery Area” and pre defined door delivery charges are applied at the time of freight calculation.

Posted in booking, dispatch, india, Logistics management, logistics software, logistics-cost-savings, sa-fms | No Comments »

PIN code system for Freight logistics software

Tuesday, August 16th, 2011

The PIN code system was introduced in 1972 by the postal department. Before the PIN code system, the mails were sorted based on district. A unique six digit code has been assigned for every post office in India based on which the mails will be forwarded. Totally there are 155,000 post offices and 25,000 of which are departmental post offices (DPO). The rest are extra departmental post offices or branch offices (BO).

There are nine PIN zones in India and the first digit of the PIN code represents the zone.

First digit of PIN

Areas included

1

Delhi, Haryana, Punjab, Himachal Pradesh, Jammu & Kashmir (including Pakistan administered Kashmir), Chandigarh
2

Uttar Pradesh, Uttarakhand
3

Rajasthan, Gujarat, Daman and Diu, Dadra & Nagar Haveli
4

Goa, Maharashtra, Madhya Pradesh, Chhattisgarh
5

Andhra Pradesh, Karnataka
6

Tamil Nadu, Kerala, Pondicherry, Lakshadweep
7

Orissa, West Bengal, Arunachal Pradesh, Nagaland, Manipur, Mizoram, Tripura, Meghalaya, Andaman & Nicobar Islands
8

Bihar, Jharkhand
9

Army Post office (APO) and Field Post office (FPO)

The second digit indicates the sub-region, and the third digit indicates the sorting district within the region. The final three digits are assigned to individual post offices. PIN codes of Mumbai start with 400001, where 4 shows the PIN zone and 40 determines the Sub region. Thane also belongs to the sub region “40”. Other sub-regions in Maharashtra include areas starting with PIN codes 41, 42, 43 and 44. The PIN code of Pune is 411001 and hence Pune belongs to sub region “41”. Kolhapur and Sangli also belong to the same sub region. Bhiwandi and Nashik belong to sub region “42”. Aurangabad belongs to sub region “43”. Nagpur has the PIN code 440001 and thereby belongs to sub region “44”. The third digit in PIN code indicates the sorting district within the region. The final three digits are assigned to individual post offices within the region. 

The PIN code system is into the 40th year now and has certainly revolutionised the entire Indian postal system. Many parcel, cargo, freight and logistics providers sort their consignments and deliver them based on the Indian PIN code system.

Posted in delivery tracking logistics software, india, mumbai, sa-fms, tracking | No Comments »

Two way SMS can reduce cost of customer enquiry

Monday, August 8th, 2011

If a branch receives 1000 calls per month on enquiries and each call lasts for approximately 2 minutes, a total of 2000 minutes (34 hours) of an employee can be saved by using the two way sms feature. 34 hours account to almost 17% of the employee’s overall work duration per month. That means financial equivalent of 17% (17% of the salary) is saved or this saved time can be used for other productive purposes. Considering the approximate salary as Rs. 10,000 per month, the savings will be Rs 1700 per branch per month. If the company has 50 branches, the approximate savings will be Rs. 85,000 per month and the annual savings will touch Rs 10,20,000/-

SA-FMS has been providing SMS notification facility to the clients using which the status of the consignment will be sent to the concerned person when it is booked, despatched and delivered. Now we have moved a step further with a two-way sms feature for our logistic software clients’ customers.

With this feature, the consignor / consignee can send the waybill number as SMS to a given number, and the last status of the consignment will be sent back. For a consignment that has been booked, the SMS will have the details including consignment number, source and destination, booking date and booking time. If the consignment has been dispatched, a response will be the sent to the SMS which will have the consignment number, source and destination, dispatch date and dispatch time. If the SMS is sent for a consignment which has been delivered at the destination, the reply will be sent back with the consignment number, destination and the delivery date.

This feature reduces the workload of the employees, as the consignor / consignee will be able to know the status by sending SMS from his mobile phone. They don’t need to call the respective branches for knowing the status of the consignment. The accurate information hence increases the customer satisfaction as well as a reduced workload for the employees.


SA-FMS is powered by Software Associates, the pioneer among the logistics software companies

Posted in consignment tracking, cost savings, delivery tracking logistics software, logistics software, logistics-cost-savings, sa-fms, sms, tracking | No Comments »

Vaigai bus cargo saves cost by implementing Logistics software

Wednesday, July 27th, 2011

Logistics Software in Chennai !! Vaigai Travels located at Cuddalore (Tamil Nadu) has successfully implemented SA-FMS edition for their cargo division. Vaigai cargo has daily Volvo bus parcel service operations to major cities in Tamil Nadu such as Chennai,Trichy, Madurai, Coimbatore, Salem etc and to tier 2 / 3 towns such as Virdhunagar, Sivakasi, Dindugal, Theni, Cumbum,  Cuddalore, Panruti, Neyveli, Chidambaram, Kumily, Periyakulam, Virudhachalam, Batalagundu, and Puducherry.

We had an opportunity to interact with Mr. Karthick Raj, owner of Vaigai travels about the changes in workflow and the benefits they acquired as a result of implementing the logistics software. Mr Karthick was very much satisfied with the logistics management system and the support provided and was willing to share few of the benefits caused by SA-FMS.

The easy to use booking and delivery modules have considerably reduced the effort and working time of the employees. The well designed finance module has reduced the paper work in the accounts section and improved the transparency of the work-flow. The SMS module was also included in the package and this helps to let the customer know when his consignment is booked / delivered. The use of SMS facility resulted in improved customer satisfaction.

Mr. Karthick also made a special mention on the various reports provided. Vehicle-wise reports provide a clear idea about the status of vehicles in different routes and inturn helps in tracking the revenue per truck. Centralised waybill enquiry module helps in tracking the status of the consignment and since it is easy to use, every employee is able to retrieve the status of the consignment using the enquiry facility.

Mr Karthick Raj and his employees are much satisfied with SA-FMS. The workflow in the organisation has changed now and they are benefited in different ways after implementing SA-FMS.

Posted in booking, bus cargo software, chennai, clients, india, Logistics management, logistics software, sa-fms, Tamil Nadu, transshipment | No Comments »

CTI Logistics, Kolkata

Thursday, July 7th, 2011

We take pride in announcing the acquisition of our first client in Eastern region of India, CTI Logistics Kolkata who will be implementing SA-FMS Freight Logistics management system ERP suite to power their existing branches in order to bring about operational efficiency and improved customer service, tight control over truck fleet, and the scalability to enable expansion into various parts of the country.

  • Brand CTI, replantation and goodwill
  • ISO Certified organization
  • Fastest connectivity to N.Bengal, Sikim and Bhutan
  • Fleet strength has increased by 4000% in last 6 years
  • High client retention ratio
  • Strength from a very diverse fleet, owned from 1 ton capacity to 36 ton capacity
  • IBA Approval
  • Impressive Clientele
  • Awards and Achievements
  • ISO Certification
  • AGSI Certification+ 

logistics software kolkata

Posted in clients, erp, india, Kolkata, Logistics management, sa-fms | No Comments »

Software for logistics – implementation guidelines

Thursday, July 7th, 2011

 

Few insights that will help in successful ERP implementation of Logistics Software

Posted in Bangalore, erp, india, Indore, Kolkata, logistics software, sa-fms | No Comments »

Operational costs and pricing pressure in logistics industry

Thursday, June 30th, 2011

The recent diesel fuel price hike has considerably increased the operational and other costs incurred by the freight logistics firms. A hike of 3 rupee per litre on diesel fuel will increase the operating expenses considerably as most of the full load trucks have a fuel economy of 4 to 7 kilometres per litre.

A 30 MT truck that has a fuel efficiency of 5 kilometres per litre will now have an additional expense of .60 rupee per kilometre with the new diesel price. Consider a truck that covers 500 kilometres a day. The fuel price hike will bring in an additional cost of Rs. 300 per day. If there are 50 such trucks for the firm, the total additional cost per day shoots up to Rs. 15,000. This in turn produces as monthly value of Rs 450,000/-. Thereby the approximate annual operating cost goes up by Rs. 54,00,000/-. The hike will also affect the companies those hire trucks from outside. The rate for hiring the trucks will be increased by the truck owners and this will again cause a burden to the transport firms.

From the past trends, it is evident that the price of the diesel fuel will keep on rising and in near future we can expect the diesel price touching the 65 rupee per litre mark and the petrol price reaching Rs 100 per litre. With the series of hikes happening and the huge amount of additional cost incurring, the best way to improve your profits is by simplifying back office operations, reducing the cost of serving customer etc, and here, SA-FMS ERP advantage pays off with its cost saving benefits for freight and logistics industry.

Some features of SA-FMS include:

  • Incorporates best practices in Freight Logistics industries
  • Excellent controls for accounting and inventory to avoid pilferage
  • On time and within budget implementation practices
  • ERP with guaranteed return on investment (ROI) through operational efficiencies
  • Time tested ERP solution for large and small freight logistics companies

INR 100 = USD 2.2

Posted in cost savings, erp, india, Logistics management, sa-fms | No Comments »

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