Managing a volume based freight logistics business in the chaotic semi organised sector is challenging, and often results in waybills being dispatched in parts, wrongly marked or loaded into trucks scheduled for different destination. Reasons being many
- Limited space available inside metro limits
- Godown resource constraints
- Abnormal peak seasonal traffic
- Season based truck availability
- Traffic restrictions during business hours in central areas
- Clerical errors on marking waybill number
- Similar sounding location names
- Goods transferred directly into trucks from smaller vans / carts from suppliers
- Odd working hours for loading and unloading consignments
- Lack of standardisation in packaging
- Wrong consignee business name specified
- Incorrect entry in forwarding note from the consignor or supplier
- incomplete list of statutory documents provided
The central short excess register is a convenient feature offered along with the SA-FMS ERP suite for freight logistics that enables all the customer touch points access the central information system to mark internal and external complaints on consignments such as short, excess, damages, wrong marking, wrong dispatches etc. These are subsequently match on common attributes by the ERP software in order to bring about efficient tracking, to deliver the waybills to the designated consignee on time and within budget.
