SA-FMS is not just another logistics software for Freight logistics operations. We have helped over a dozen of our clients grow their business through greater controls to reduce pilferage, introduced measurability at every phase of the logistics business. It is a matter of delivering more for less ; To grow your business without adding more resources.
Accountability in booking rates and discounts
Timely dispatch of consignments to delivery centers
Planning of routes during loading of consignments to transshipment centers
Door delivery collections and proof of delivery receipt
Freight settlement for to be billed consignors
Effective management of complaints from consignors and consignees
Speedy response to waybill enquiries using SMS
Prediction of consignment volume at delivery and transshipment centers
Reconciliation of short and excess consignments
SA-FMS software for logistics is now available in India and Africa
The key to differentiation for any service industry business is speedy resolution of customer queries. The complaint register function in SA-FMS freight logistics management software has been designed with the objective of allowing our clients providing superlative freight logistics service to consignors and consignees.
Easy tracking of complaints across head office and branches
Linking of complaints with consignment short and excess reporting
Centralised complaint history tracking with user activity
Escalation of complaints in the event of delay in responses.
Connect with operations such as booking, dispatch, unloading, re-routing, transshipment and delivery
Branch, commodity, truck, customer based analysis for operational improvement through data analytics
SMS alerts for customers on status updates
SA-FMS is among the most preferred ERP software for freight logistics providers, backed by a 20 year old company, a committed team and great customer support.
If a branch receives 1000 calls per month on enquiries and each call lasts for approximately 2 minutes, a total of 2000 minutes (34 hours) of an employee can be saved by using the two way sms feature. 34 hours account to almost 17% of the employee’s overall work duration per month. That means financial equivalent of 17% (17% of the salary) is saved or this saved time can be used for other productive purposes. Considering the approximate salary as Rs. 10,000 per month, the savings will be Rs 1700 per branch per month. If the company has 50 branches, the approximate savings will be Rs. 85,000 per month and the annual savings will touch Rs 10,20,000/-
SA-FMS has been providing SMS notification facility to the clients using which the status of the consignment will be sent to the concerned person when it is booked, despatched and delivered. Now we have moved a step further with a two-way sms feature for our logistic software clients’ customers.
With this feature, the consignor / consignee can send the waybill number as SMS to a given number, and the last status of the consignment will be sent back. For a consignment that has been booked, the SMS will have the details including consignment number, source and destination, booking date and booking time. If the consignment has been dispatched, a response will be the sent to the SMS which will have the consignment number, source and destination, dispatch date and dispatch time. If the SMS is sent for a consignment which has been delivered at the destination, the reply will be sent back with the consignment number, destination and the delivery date.
This feature reduces the workload of the employees, as the consignor / consignee will be able to know the status by sending SMS from his mobile phone. They don’t need to call the respective branches for knowing the status of the consignment. The accurate information hence increases the customer satisfaction as well as a reduced workload for the employees.
SA-FMS freight logistics ERP is enabled to work on the Android smartphone, which means key people such as branch inspectors and managers can be empowered to access consignment information on the move to track booking, delivery and other information relevant to logistics management so that customer related enquiries are resolved instantly.
Android smartphones are widely available from vendors such as HTC, Samsung, LG and Micromax
Works with any GSM provider having GPRS / 3G connection
SA-FMS Android based app can also be distributed among consignors and consignees
A major concern faced by the freight logistics firms is the transshipment operations. It incurs hidden as well as direct costs due to lack of proper planning. Transshipment is the shipment of parcels or containers to an intermediate destination, and then from there to one or more destinations, applicable to transport companies that follow a hub and spoke model. Without a proper trans-shipment planning system, the organization will incur higher costs The major issues that arise as a result of improper trans-shipment planning include
Delay in delivery
Extra distance covered
Additional fuel cost
Wastage of time
Wrong delivery of parcels
Part delivery of consignments
Consignment re routing
Breakages and theft
Regulatory hassles at border crossing
Loss of business reputation
SA-FMS Freight logistics ERP solution has a route planner which helps to set an optimal route when there are multiple destinations to be covered in a single trip. This helps in reducing unwanted costs.
SA-FMS also offer ogdopus, an android smartphone based routing system that takes the pain away in the last mile of the delivery system
Lets face facts. Freight logistics industry today faces stiff pricing competition due to lack of service differentiation, and often squeezed by rising fuel prices, higher operating costs etc. One of the constant thoughts of the owner would be on how to raise the service levels to customers without increasing the cost of servicing.
Imagine having regional offices in 10 locations, serving 200 plus branches and an agency network in tier 2 and 3 cities across the country, effectively utilising a central goods control system to monitor the overall activities of freight logistics business.
SMS technology provides simple, easy to use and low cost ways to provide consignment and related business information to customers, agents and business partners on standard GSM phones.
We have implemented these technologies for clients in Freight Logistics and Healthcare industries to provide information on demand services to assist their business eco system, thus enabling speedy and affordable information flow using existing IT infrastructure.
Supervisory information
Critical alerts on daily collections
Trip delays
Customer complaints
Customer benefits
Status of consignments
Branch location information
Branch / Agent benefits
Status of the consignment
Confirmation of delivery
Tracking report at each transshipment
Promotional messages / Policy alerts
Account balances and payment reminders
SMS technology can help freight logistics companies lower the cost of servicing customers, offer higher levels of service to help beat competition.
Global Positioning System (GPS) provides reliable location and time information of any GPS navigation device. There should be an unobstructed line of sight from the device to at least four GPS satellites which helps to track the device irrespective of the location and weather. There are 30 satellites on its orbit, which track the various GPS devices all over the world and pass information to them. The entire system is maintained by the Government of United States of America and the system can be accessed by anyone with a GPS navigation device, without any cost.
The information passed between the satellite and the device contains the timestamps as well asthe exact location of the device. GPS navigation is used for military as well as civilian purposes. Any civilian with a GPS navigation device (Mobile phones with GPS capability, Handheld GPS devices etc.) can use the service. Ordinary phones, Smartphones and Androids now have GPS facility in them. The technological advancements and developments has reduced the cost to a greater extent and hence GPS integrated mobile phones are available in India at a rate of USD 100 (INR 5,000). The major GPS device brands include Garmin, Magellan, Leica, Holux etc.
Even though GPS is in its growing stage in India, many industries and sectors have been using the system for a while. One major industry which can gain a lot by implementing GPS is the transport sector. Many clients of transport companies are insisting on installing GPS devices in the trucks, which enables the client to keep a track on the movement of their goods. Hence more transport firms are going ahead by implementing a GPS navigation device in their vehicles and a GPS control room to track them and process the data.
SA-F.M.S has a module which can be integrated with the vehicle tracking system (GPS). Various details regarding the vehicle location, distance covered, time taken can be tracked live using this module. The various advantages of implementing the GPS module in SA-F.M.S Freight Logistics ERP include
Control over the extra distance covered by drivers
We have implemented a web enquiry module for SA-FMS, our next generation cost saving ERP solution for freight and logistics industry. Our enterprise clients can enable customer self service for enquiries and would enable n back office cost savings.
24 x 7 access to information
Shows up to date information on waybill
Booking, dispatch, transit and arrival details
Lower cost of providing freight related information
Works as plugin on your existing corporate website
Applications from Android smart phones and Tablets
Thanks to the i (innovation) age, Android smartphones, iPods, iPhones and iPads have become game changers. The music industry, mobile phone market and now the netbook segment is set to undergo sea change. With the growth of Android seen on the horizon, the open source alternative for Tablet PC is soon becoming a reality. These new generation – royalty free touch screen devices that runs on google Android operating system on Android smartphones should come as a boon to the semi organized freight and logistics industries in the developing world. Ease of use, breaking language barriers, lower cost of ownership. ease of maintenance and mobile connectivity through existing modes are key reasons for acceleration in adoption. Ogdopus is a hosted product for logistics that enables home delivery management using Android smartphones. Some of the areas where mobile computing could help freight and trucking companies are as follows
Applications for freight logistics using android smartphones
Warehouse and yard management
Tracking of consignments from warehouses and open spaces
Door delivery consignment monitoring
Ease of inspection and compliance
Verification of accounts
Monitoring of trucks from yards and workshops
Enabling accurate information on dispatches
Performing routine maintenance of trucks on the move
GPS integrated services
Cost reduction in providing door delivery services
City map and route planning
Provide customer service in remote locations
Introduction of eWaybills for security and convenience
Customer locality applications that could run on android mobile handsets
Ensuring safety of consignments using tablet PC
Organizing en-route information of goods loaded and unloaded
Home delivery services such as florists, pizzas, cakes etc
Branch integration is one of the key factors that separates SA-FMS from solutions that are exist in mid-tier logistics ERP space.
Initially, at individual branches, the default search engaged is for local data whereas at central office, it is an organisation wide global search. At branches, once a local search based on a waybill turns null, it prompts the user to look for the waybill using global search – connecting booking – delivery – transshipment and transit consignments to return the last known status and the entire history of the waybill through various branches. Global search enables in faster responses to customer queries, reduced communication costs and better informed decision making.
